Property Manager Responded: Hi there, We're truly sorry to hear about the frustrating experience you've had living at Arrive Inner Harbor. It's completely understandable how disruptive and upsetting it is to have a neighbor who is consistently playing loud music late at night, especially when the acoustics of the building make it so noticeable. We sincerely regret that your attempts to resolve this directly and through our management office have not led to the outcome you deserve. We want to assure you that we take these matters very seriously and want to investigate this further to ensure a peaceful living environment for all our residents. Please reach out to us directly at arriveinnerharbor@trinity-pm.com so we can discuss the specific details of your calls to management and work towards a resolution. Your peace and quiet are important to us, and we are committed to making things right.

Property Manager Responded: Hi there, Thank you for taking the time to share your detailed feedback about your experience at Arrive Inner Harbor over the past three years. We are glad to hear that you enjoyed your unit with its built-in storage, amazing views, and modern appliances, and that you found our building and shared spaces like the business center and sky lounge to be gorgeous, well-decorated, and comfortable. We also appreciate you mentioning the friendliness and helpfulness of our concierges. We are truly sorry to hear about the aspects of your residency that fell short of your expectations. We understand your disappointment regarding the decrease in resident events, as we aim to foster a vibrant community for all our residents. Your feedback about the transition of some amenities from free to a fee-based model, especially when an amenity fee is paid, is also noted, and we apologize for any frustration this caused. The recurring fire alarm issues due to resident actions are a significant concern, and we sincerely regret the disturbance and distress this caused you. We are also sorry that the persistent high-pitched screeching from the elevator doors was not resolved despite your multiple reports, and we deeply regret any discomfort or potential hearing issues this may have contributed to. We take all feedback seriously as it helps us identify areas for improvement. We would appreciate the opportunity to discuss your experience further and understand more about the elevator issue. Please reach out to us at arriveinnerharbor@trinity-pm.com at your earliest convenience. Sincerely, The Arrive Inner Harbor Management Team

Property Manager Responded: Hi there, Wow, thank you for the fantastic review! We're so thrilled to hear you're loving your experience at Arrive Inner Harbor. It's wonderful to know our team's dedication to addressing your needs and providing an amazing experience has made your time with us unbelievable. We appreciate your kind words!

Property Manager Responded: Hi there, Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. We're always looking for ways to improve and will take your comments about the gym and the value you receive into consideration. If you'd like to discuss this further, please feel free to reach out to us at arriveinnerharbor@trinity-pm.com.

Property Manager Responded: Hi there, Thank you so much for your wonderful review! We're thrilled to hear that you've had such an amazing experience since the moment you stepped into Arrive Inner Harbor. It's fantastic to know that our team's organization and friendliness have made you feel so welcome, and we're delighted you chose to make our complex your home.